Return and Refund Policy – Simone-International

At Simone-International, we are committed to providing our customers with excellent service and a pleasant shopping experience. This Return and Refund Policy outlines the terms under which returns, refunds, and exchanges are accepted. By making a purchase from Simone-International, you agree to the conditions described below.

1. 100% Return Guarantee on New Products

We offer a full return guarantee on all new products, except for promotional or discounted items. Sale items are excluded from this guarantee.

2. No Refunds for Discounted Items

Items purchased during a sale or promotion are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

3. Return Costs

– Customers are responsible for all return shipping costs.
– Simone-International does not reimburse return shipping fees.
– We are not liable for any expenses incurred during the return process.
– For further details, please refer to our Terms and Conditions.

4. Return Period

– Returns must be reported within 30 days of receiving the item.
– Returns requested after this period will not be accepted.
– Please ensure you meet this deadline to be eligible for a return.

5. Exchanges for Discounted Items

– Discounted items cannot be exchanged, even if the size is incorrect.
– Please verify your size before completing your purchase.

6. 100% Guarantee on Defective Items

– We offer a full guarantee on products with manufacturing defects.
– You may return the defective product for a full refund or a replacement, depending on your preference.

7. Return Procedure

– To initiate a return, please send an email to info@simone-international.com.
– Once your return request has been approved, you will receive detailed instructions to complete the process.

8. Return Form Requirement

– All returns must include a completed return form.
– Returns without this form cannot be processed.

9. Conclusion

Simone-International is dedicated to ensuring customer satisfaction. By following this Return and Refund Policy, we can ensure that all returns are handled efficiently and correctly. If you have any questions or concerns, please contact our customer service team at info@simone-international.com.